Privacy Policy

1. Collection of personal data

Your personal data enjoys special protection, so that compliance with all legal requirements is an important concern for us. Personal data is individual information about personal or factual circumstances of a specific or identifiable natural person, which means in particular the name, address, date of birth, but also telephone or fax number of a person represent such personal data. In order to provide you with the greatest possible protection against the background of legal regulations, we inform you below about the data that is collected by us during your visit to our website. If the collected data is used, this is also described below. In accordance with the provisions of the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG), we will collect, process and store your personal data exclusively for the purpose of processing inquiries and, under certain circumstances, for processing orders or contracts. Any use of your data for further purposes is subject to your express consent. § Section 13 (1) of the German Telemedia Act (TMG) stipulates that every service provider must designate a responsible body. The responsible body in the sense of data protection law is with us:

The following data is collected, processed and stored when you access our website or open individual files:

  • IP address
  • Web page from which the file was accessed
  • Name of the file
  • Date and time of the retrieval
  • Amount of data transferred
  • Message about the success of the retrieval (so-called weblog)

This data is used exclusively in anonymized form for statistical purposes.

2. Use of the collected data

If data is entered by you in the context of a contact or order form on our homepage or collected in any other way in the context of such a form, we will use this data only for processing inquiries that we receive via the form.

Within a period of 12 months after processing, this data will be deleted, unless there are further storage obligations. The data collected from you will only be passed on to third parties (e.g. passing on name and address to a delivery service) in order to fulfill our contractual obligations and to ensure a smooth process, in particular for the execution of a concluded contract, insofar as this is necessary or the storage is required for other legal reasons. The data will only be stored for the purpose that you specify when entering the data and will only be used insofar as you have consented to the use of the data for this purpose. Data will only be stored for the time necessary to fulfill our contractual obligations or the intended purpose, or as required by law.

A transfer of your personal data to third parties beyond the purposes listed in this section "2. Use of collected data" will not take place except for the stated purposes of contract and payment processing. You have a right against all bodies that collect data to receive information about the stored data concerning you.

3. Cookies

Cookies, i.e. text files that are stored on your computer, are used on our homepage. Persistent cookies recognize that your PC has already had a connection to a web offer, session cookies store last viewed offers. Third parties, i.e. in particular our partner companies, are not permitted to obtain, process or use personal data via our website by means of cookies. Session cookies are deleted at the end of the session. The use of cookies in the form selected by us does not cause any disadvantages for you. You can generally accept or exclude the setting, i.e. storage, of cookies by means of your browser settings.

4. Use of "google analytics

In order to improve our internet offer, we use Google Analytics, a web analysis service of Google Inc. Google Analytics also uses "cookies", which enable an analysis of the use of the website. The information generated by the cookie is generally transferred to Google servers located in the USA, where the data is stored. Google will use this information for the purpose of evaluating your use of the website, compiling an overview of your use of the website and thus providing other services to the website operator. The IP address transmitted by your browser will not be merged with other data from Google. If you do not want the collection of the data generated by the cookie, including your IP address, to be transmitted to Google, you can use the following link: ( to download and install a browser add on, which prevents the transmission of the generated data. General information on Google Analytics can be found at, information on data protection at:

5. right of withdrawal at any time

A given consent to the collection, processing and storage of data can be revoked at any time with effect for the future. This can be done by e-mail to or by telephone on 030/780966-0.

Your personal data will be stored in such a way that they are not accessible to third parties as far as technically and economically possible. When communicating by e-mail, complete data security and confidentiality cannot be guaranteed by us. The BDSG grants you the right to obtain information free of charge about your stored data and, if applicable, the right to have this data corrected, blocked or deleted. Requests for information, deletion and correction can be addressed to the responsible body within the meaning of Section 13 (1) TMG.

7. Social plug-ins Facebook

On our pages, the Java script code of the social network "Facebook" is reloaded. If you have activated Javascript in your browser and have not installed a Javascript blocker, your browser may transmit personal data to Facebook, 1601 South California Avenue, Parlo Alto, CA 94303, USA. This is already done by calling up our homepage if you are logged in to Facebook via your user account at that time. A data transfer takes place regardless of whether you operate the respective plug-ins, e.g. press the "Like" button. Facebook can assign the data collected in this way to your user account. If you interact with the plug-ins, for example by pressing the "Like" button, the corresponding information is transmitted directly from your browser to Facebook and stored there. You can only prevent the assignment of your visit to our site to your Facebook account by logging out of your Facebook user account and blocking the execution of Javascript in your browser. Further information on data protection in connection with Facebook applications can be found at:

8. Server-Log-Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browsertyp/ Browserversion
  • verwendetes Betriebssystem
  • Referrer URL
  • Hostname des zugreifenden Rechners
  • Uhrzeit der Serveranfrage

This data cannot be assigned to specific persons. A combination of this data with other data sources is not made. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use.

9. Contact form

If you send us inquiries via the contact form, your data from the inquiry form including the contact data you provided there will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

To secure the contact form against automated filling, we use the service reCaptcha of the company Google Inc ("Google"). The query serves to distinguish whether the input is made by a human being or abusively by automated, machine processing. The query includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google. The deviating data protection regulations of the Google company apply to this data. Further information on Google's privacy policy can be found at:

10. Verwendung des Onlinebuchungstools DIRS21 der TourOnline AG

Our online presence uses the online booking tool DIRS21 (hereinafter "OBT") of the company TourOnline AG, Borsigstraße 26, 73249 Wernau, Germany (, hereinafter "TOAG") to enable online bookings of accommodation services and other travel services.  Within the framework of the OBT, TOAG processes the data as the responsible party. The notes and provisions on data protection can be found in TOAG's privacy policy on OBT, which you can access at any time from within OBT or view at

Administration, financial accounting, office organization, contact management